Refund policy

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the product must be unused, unworn, and in its original condition and packaging, where applicable.

Customers should contact Osmani Store before returning an item and provide the order number and reason for the return.

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Once the returned product is received and inspected, Osmani Store will determine whether the return meets the requirements of this policy.

Approved refunds will be issued using the applicable payment method or agreed refund method. Processing time may vary depending on the payment method or financial institution.

Items that are used, damaged after delivery, altered, or returned without prior contact may not qualify for a refund.